Disclaimer - Fabric Orders
We want you to be delighted with your fabric choice. As unfortunately fabric is non-returnable, we kindly ask that you take a few moments to read the points below.
We aim to hold stock of all of our fabrics (except for those printed to order), however, there may be occasions when certain fabrics or colour ways are not in stock. In this instance we will advise you of delivery which will usually be between 3 - 5 weeks from order date.
We recommend customers order a sample of fabric before purchasing. Images online are as accurate as possible to match the product, but computer monitors vary greatly.
Nicholas Engert Marketing will not accept liability if fabrics are ordered without first requesting an actual cutting and no refunds will be given.
You can order small cuttings on the website at a charge of 50p per cutting.
Samples are intended as a representation of colour and texture only, and will not show the whole design.
Fabric roll batch variations can occur. If time has passed between receiving a sample and placing your order, we recommend you request a cutting from a current batch.
Natural fabric will often have small slubs within the weave. This is not considered to be a fault but part of the charm of the fabric.
On receiving your fabric please inspect carefully before cutting, as cut lengths cannot be returned, nor can we be held responsible for any making up costs of curtains, blinds or upholstery.
If fabric is being sent directly to a third party, i.e. a curtain maker, we recommend that they have a sample or image of the fabric. It is the customers’ responsibility to check that the correct design and colour way has been received.
Once cut or handed to a third party we cannot accept responsibility for any errors that may occur.
If you have any queries do not hesitate to contact us, we are here to help and advise.
Revised 10 July 2020